Key Strategic Initiatives & Programs

OC Customers

The challenges currently faced by the County of Orange have never been greater – to be more efficient, cost effective, convenient and easily accessible to our constituents. A key element in meeting these challenges is to understand the business needs of the County and align the efforts of Information Technology to aid in meeting those needs.

The Office of the CIO collaborates with County business partners to ensure that the needs of County constituents are met through the implementation of strategic Information Technology initiatives.

County’s IT Sourcing Initiative

In 2000, the County of Orange entered into a $266 million contract with Affiliated Computer Services (ACS) for Information Technology and Telephony staff augmentation services. This contract expires June 2011.

In March 2009 the Orange County Board of Supervisors approved a plan to re-bid County IT services under a managed service model. CEO/IT will be releasing a Request for Proposal (RFP) that will include a scope of work for a managed services contract for 1) Information Technology services and 2) a Countywide converged voice and data network (VOIP).

Vision & Objectives

  • Increase cost efficiencies
  • Improve service delivery
  • Service level-based performance management
  • Maximum staffing flexibility
  • Timely technology refresh and legacy system renewal
  • Innovation (continuous improvement)

To receive notifications regarding County bid opportunities, vendors must register with the County’s Online Bid System, BidSync. Registered Vendors are automatically notified when bid opportunities of company interest become available. As a registered user, vendors will also have access to respond to bids electronically. There is no cost to register.

eGovernment Program

In 2007, the County launched an eGovernment (eGov) Program geared towards improving citizen access to County information and services through an anytime, anywhere online service delivery model.

The County’s eGov program provides citizens with improved opportunity to

  • Transact more business online through increased online service offerings.
  • Easily locate information about County services and programs without having to know which County Department delivers the service.
  • Subscribe to receive electronic updates on preferred County information and services.
  • Be kept informed of Board policy and decisions through real-time and archived online access to County Board of Supervisor meetings.
  • Stay informed and get more involved in local government initiatives through online and social media outreach channels.

Regional Emergency Public Mass Notification Services (AlertOC)

In an emergency, prompt communication to the public is critical. Automated emergency notification systems have recently become an integral tool in government emergency response efforts by providing a mechanism in which targeted notifications can be quickly delivered to communities directly impacted by an event.

In 2008, the County Board of Supervisors approved the implementation of a Countywide automated emergency notification System. This System, known today as “AlertOC”, enables the County and participating cities to promptly communicate pertinent information to Orange County residences and businesses via landline and mobile phones, text devices, e-mail and TTD-TTY. Thirty-two cities within the County have partnered to deliver this service to Orange County constituents.

To view the list of participating cities, or to register your contact information into the System, visit AlertOC and select the unincorporated community or city in which you live or work.