In 2007, Orange County launched an eGovernment (eGov) initiative to enhance the way the County interacts with, and provides information to, the general public via online technology. Specifically, eGov promotes online service delivery and citizen engagement by making it easy to do business with the County online by providing a citizen-centric front door into all County information and services, regardless of which department provides the service. The initiative is a County Strategic Priority led by the CEO Chief Information Office in collaborative partnership with County agencies and departments. Program governance is provided by an Executive Steering committee and Board of Supervisor approved policies. A set of Countywide eGovernment and social media policies, guidelines and standards have been developed to promote and support this effort.
eGov Program Key Objectives
eGov Technical Components
Provide the public with a consistent, intuitive, single location for accessing all County information and online services through an anytime, anywhere model
Increase public use of County on-line information and service offerings
Provide County employees with an effective employee portal for self-service processing
Reduce County operating cost through shared solutions and cost-effective service channels
County Public Web Portal
Shared Content Management system
Self-service on-line tools
Social media networks
Countywide Employee Portal (pending)
eGovernment Tactical Goals
Due to funding challenges, the eGov Working Group, consisting of County Department representatives, was asked to explore cost reduction options. As a result, in 2012, the County will transition core eGov technology and support services to a hosted, managed service solution. This transition is expected to reduce eGov’s annual operating budget by 40% annually once fully implemented in September 2012, while providing improved website functionality.
Transition 57 of the County’s 61 websites onto new eGov technology
Perform a redesign of County websites
Partner with the Treasurer-Tax Collector to implement a Central Web Payment Portal
Provide website visitors with “My OC” portal personalization services
Making Orange County a safe, healthy, and fulfilling place to live, work, and play, today and for generations to come, by providing outstanding, cost-effective regional public services.
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