The County Executive Office Information Technology Department has recently reached a major milestone in replacing the 11-year IT staff-augmentation contract with Xerox (formerly ACS). On May 14, 2013, the Board of Supervisors awarded a contract to SAIC to provide Data Center, service desk, desktop support and application services over the next five years, renewable for two additional one-year periods (Scope 1). On September 10, 2013, the Board approved a contract with Xerox Corp. to provide end-to-end support of the County’s voice and data network systems and to transform our existing architecture to a converged voice and data network.
Both the Scope 1 and Scope 2 contracts are “Managed Service” contracts. This means that the county purchased specific services based on stated service level requirements that the vendors must meet, rather than the previous contract, which was an IT staff augmentation contract. The key difference from the current model is that the focus will be on ensuring results (achieving service level requirements) rather than managing resources.
The transition to the new Managed Service contracts will begin on September 23, 2013. Scope 1 transition to SAIC will be 120 days; while Scope 2 transition to the new Xerox team will be 175 days. CEO-IT will be running a formal Transition Management Office with the vendors to manage the transition activities. The key deliverables for the first 30 days include:
Finalization and approval of SAIC and Xerox detailed transition plans
Development of the Communication, Training and Risk Management Plans
Scope 1 Agencies who have opted in for select services will be contacted
Scope 2 Agency network transition plans will be coordinated with Agencies
The IT Sourcing RFP process has been a very lengthy and thorough process, with participation from many County agencies/departments. This hard work has resulted in managed IT service contracts that reduce County risk and provide consistent and transparent IT services with measurable Service Level Requirements (SLRs). As we transition services and begin the implementation of a well-planned, countywide, converged voice and data network, the infrastructure necessary to support evolving business requirements and future technologies will be in place.