Internship Position Description
OC Planning, Customer Care Special Projects Intern (unpaid internship)
Name and Location of Agency/Department Requesting Intern:
OC Public Works/OC Planning
Customer Care, Current and Environmental Planning, and Plan Check Sections
Santa Ana, CA 92703
Purpose of Position:
Position offers interns an opportunity to assist with special projects related to processing permit applications, transitioning from a paper-based records system to an electronic system, conducting research related to building and land use regulations, and working collaboratively on multiple projects to improve customer service within OC Planning.
Functions of Agency/Department:
OC Planning Customer Care, Current and Environmental Planning, and Plan Check sections work cooperatively to assist residents with the public and private property permit process. Integral to this mission is work in planning, engineering, and customer service as it relates to Planning and Development Services.
Interns will assist with projects related to their majors/areas of interest. Projects are developed in collaboration with an assigned mentor/supervisor or directly with management. Examples of potential projects include: Conducting an analysis related to a current procedure/policy and recommending improvements; preparing brochures or other materials to improve public information/customer service; assisting with research related to planning, building, grading, and/or neighborhood preservation for subject-matter expert staff; and assisting with public outreach events to increase awareness of services.
Skills, Training or Qualifications:
The most essential qualifications are a positive attitude and a willingness to learn new procedures and information in order to provide better service to OC Public Works/OC Planning customers. Basic computer skills are essential, including knowledge of Microsoft Word.
Position is best suited for undergraduate- or graduate-level college students or recent graduates with backgrounds or interest in Land Use or Urban Planning, Architecture, Public Administration, Civil Engineering, Information Technology, or related fields.
Position requires 10 - 20 hours per week for 2 - 6 months. Some assignments, such as updating forms, policy and procedure documents, and inner-departmental documents may be performed at the intern’s convenience (off-site). Other duties must be scheduled at the department’s Santa Ana location between the hours of 7:30 a.m. - 5:30 p.m., Monday through Friday. Applicants able to schedule the maximum hours/duration listed for this internship typically gain a more in-depth experience.
Benefits Available to Intern:
Although this is an unpaid position that does not lead to permanent employment, interns will gain valuable skills and knowledge by participating in projects that involve planning, engineering and architectural elements. They will gain experience in their fields of interest and enhance their personal and professional development. They will receive training in areas such as planning, plan check and engineering.