The Health Care Agency - Behavioral Health Services formed the Cultural Competency Committee (now called the Behavioral Health Equity Committee or (BHEC)) in 2016, which includes members from the…

All consumer posters and brochures for Medi-Cal clinic sites are downloadable at the following page - click here.Please contact QMS AOA at AQISSupportTeams@ochca.com or call (714) 834-5601 for any…

Policies & Procedures UPDATED Cultural Competency Meeting Consumer Language Needs at Key Points of Contact Distribution of Translated Materials Provider List – Cultural/Linguistic…

What is a Grievance? A beneficariy's expressed disstistfaction to the Mental Health Plan (MHP), Drug Medi-Cal Organized Delivery System (DMC-ODS), or any provider about any matter having to do…

Grievance or Appeal Form (F346-706) (October 2017) Arabic Chinese English Farsi Korean Spanish Vietnamese Grievance Tracking Form Grievance or Appeal Process Posters (October…

Orange County Patients’ Rights Advocacy Services (PRAS) was created in response to California legislation requiring each County mental health director to appoint patient rights advocates to…

Medi-Cal Behavioral Health Plan - Provider Directory Website MC BHP Handbook and Provider Directory Lobby Notice Behavioral Health Plan Member Handbook This guide will help you know what…